Facebook Twitter LinkedIn More. Ofer March 18, at am Google Voice — the new threat to the reputation of speech recognition system Google posted last week the new enhancements for GrandCentral and actually its evolution to Google Voice. Related Articles. Unified Communications. Share via. Copy Link. Powered by Social Snap. Copy link. Copy Copied. SpinVox director Matthew Hobbs told Sky -. All messages in the first instance will go through our automated voice message conversion system.
Only if the system itself is unsure of a particular word or a particular fragment of the message will either a whole or part of the message be sent to an agent for quality control purposes. This in turn is fed back into the system to train it in a live learning mode. But SpinVox's Sunday post backtracks - pointing to "five world class call centres" and for the first time, the significance of "human agents" - as the transcribers are called. SpinVox insiders claim the company employs between 8, and 10, human agents around the world, and has more than the five transcription centres it says are in use.
It's then that they tell you the true story. No more than two per cent of messages are not transcribed by humans. These are very simple messages such as 'Hello John, Call me back'". SpinVox transcription centres span the globe, and as its business expanded to reposition as a B2B rather than a B2C business - winning carrier contracts with Vodacom, Telstra and Rogers - increasing numbers were employed. In its home country of the UK, SpinVox conspicuously failed to land a carrier contract - but this helped create an image of a plucky outsider relying on brilliant machine translation technology.
In a statement to The Register today, SpinVox conceded that five wasn't the full picture - there are indeed more. It is now agents per million users". The job of maintaining the rapidly growing business was entrusted to Trainers.
SpinVox employed around a dozen, providing technical and cultural-specific training to new agents. For many agents English wasn't their first language. SpinVox maintains that "the majority of the messages are converted by machine alone", adding that, "the machine seeks assistance when required.
This means that any message could require between 0 and per cent assistance from a human agent depending to what extent the VMCS technology has learnt the voice of the person leaving the message. Typically this takes around eight calls from an individual to a SpinVox user to reach a steady state of automation. SpinVox declined to give a figure. It is literally the ratio that any competitor or company wanting to start a business in the potential multi-billion dollar marketplace that SpinVox actually created would love to know so that they could come after us.
No business is going to give its competitors a helping hand and SpinVox is no different. According to the company, "agents working in a Live environment have no knowledge of customer, individual, product, market or use.
But according to a Spnivox insider: "There's zero security on these messages. An 18 or 19 year old kid is listening to a voicemail from a husband and wife - exchanging personal and financial information. It's outrageous. Google is splashing the cash in the UK with a billion-dollar purchase of a London property as the ad biz looks to the office as "a place for in-person collaboration and connection. It is planning to expand its capacity for 10, staffers. The commitment to getting people back into offices stands a little in contrast to other employers, and the frequent surveys showing that many workers are quite happy working remotely.
For Google, the keyword is flexibility. Contractors employed via umbrella company Parasol Group are increasingly nervous about a multi-day outage of some IT systems used to process payroll, with several suspecting a security attack as the root cause. Greet Borsens, the chief sales officer at Parasol Group, itself part of Optionis Group, wrote to its contractor customers on 12 January confirming "a systems outage in parts of our group" affecting the MyParasol portal.
We are still able to provide telephone support and LiveChat to our contractors for any queries they may have and to manage questions in this regard," the message read. A "massive" cyber attack on Ukraine caught the world's eye this morning as the country's foreign ministry said its website, among others, had been taken down by unidentified hackers.
The attack, which took place overnight, saw websites for the foreign ministry, ministerial cabinet, security and defence council, treasury and more being defaced with messages telling Ukrainians that personal data had been stolen and that they should "be afraid and expect the worst. Immediately the whole world thought of Russia; Vladimir Putin's armed forces invaded and occupied Crimea in and according to some is now eyeing up the remaining portion of the ex-Soviet nation.
Until recent unrest in Kazakhstan a very large Russian military presence had been noted in eastern Ukraine, seemingly poised to continue the invasion. HPE has convinced a Japanese telecoms provider to operate its 5G stack as a testbed for private networks the carrier intends to offer to business customers.
The move could represent a new opportunity for HPE, which saw revenues grow at 2. The UK government's ePassport airport gate upgrade programme has no system integrator, a hardware supplier has said, while the Home Office and two of its IT units seem confused about who should be fulfilling the critical role.
Worrying changes are afoot for e-comics vendor ComiXology as Amazon finally gets round to asserting copy control — meaning no more downloads of unprotected comics, even if you've paid for them. It looks as if Amazon subsidiary Iconology Inc — which trades as ComiXology — is finally being subsumed, eight years after Bezos' behemoth bought the business. Back in , The Reg expressed concern that ComiXology's own dedicated comic-reading app might be replaced with the Kindle app, and that seems to be finally happening, at some as-yet unspecified time soon.
Comixology's latest blog post says that changes are coming in "early Indian IT services giant HCL Technologies has quietly removed some of the controversial clauses from its HR policy revealed by The Reg last week, which required resigning employees to pay back bonuses.
According to the policy, employees who resign are responsible for paying back all the bonus they've received from their last appraisal cycle until their last working day LWD. A company email detailed that the LWD would be taken as 31 March , so if a staff member leaves on 3rd March , the amount paid from 1st April through to 28th February would be recovered.
Microsoft's board of directors has hired a law firm to review its sexual harassment and gender discrimination policies and practices following a shareholder proposal. The shareholder vote came at the urging of Arjuna Capital after the investment management firm warned that "sexual harassment at Microsoft presents a material investment risk. Vivaldi will not provide crypto-wallets in its browser because it doesn't want users to participate in digital coin trading — something CEO Jon von Tetzchner desribes as "at best a gamble and at worst a scam".
The move comes a week after rival Mozilla dipped a toe in the crypto-waters , only to have it angrily bitten off. Mozilla initially talked of accepting donations via cryptocurrencies but swiftly backtracked, saying the policy would be paused and reviewed.
Anti-malware veteran Norton also came a little unstuck at the same time thanks to inbuilt crypto-mining tech. Microsoft's cloudy storage platform, OneDrive, is a handy solution for mixed fleets. Using Windows and Mac hardware?
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